Delivery Information

At Wessbury, we aim to ensure that your shopping experience is smooth and enjoyable from start to finish. We offer reliable delivery options to ensure your items reach you safely and promptly.

Delivery Options:

  • Standard Delivery: Orders typically arrive within 3-5 business days. Delivery costs are calculated at checkout based on your location.
  • Express Delivery: For those who need their items quickly, we offer an express delivery option. Orders placed before 2 PM will be delivered within 1-2 business days for an additional charge.

Tracking Your Order: Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can monitor the status of your delivery directly from your email or on our website.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we have a straightforward returns process.

Return Conditions:

  • Items must be returned within 30 days of receipt.
  • Products should be unworn, unused, and in their original packaging with tags attached.
  • For hygiene reasons, certain items (such as swimwear or lingerie) cannot be returned unless they are faulty.

How to Return:

  1. Notify Us: Contact our customer service team at [email protected] to initiate a return.
  2. Pack Your Item: Securely package the item with the original tags and packaging.
  3. Label Your Package: Include a note with your order number and reason for return.
  4. Ship Your Return: Send the package to the address provided by our customer service team. Please retain proof of postage for your records.

Refund Process: Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

Exchanges: If you would like to exchange an item for a different size or colour, please return the original item as outlined above and place a new order for the desired item.

Need Help? If you have any questions about our delivery or returns policy, feel free to reach out to our customer service team. We’re here to assist you!